Privacy Policy

We may collect the following categories of information:

• Contact information — name, mailing address, phone number, email address.
• Care-related information — details you or a family member provide about care needs, schedules, and preferences, submitted when requesting or receiving services.
• Caregiver application information — resume, work history, references, certifications, and other information submitted as part of a job application.
• Communications — records of calls, emails, and text messages between you and Havencare.
• Website usage information — pages visited, browser type, and general analytics data collected automatically when you use the Site.
• Payment information — billing details necessary to process payment for services (processed via a third-party payment processor; Havencare does not store full payment card numbers).

We only collect health-related information that is necessary to coordinate care.

Sources of information. We collect information directly from you, from family members, and from applicants; automatically when you use the Site; and from referral sources or service providers.

We use the information we collect to:

• Provide, schedule, and coordinate in-home care services
• Communicate with clients, families, and caregivers by phone, email, and text message
• Process caregiver applications and manage onboarding
• Process payments and billing
• Improve our Site and services
• Comply with legal, regulatory, and safety obligations

Havencare collects mobile phone numbers from clients, families, and prospective caregivers in order to send text messages related to appointment reminders, caregiver scheduling, care coordination, and caregiver application or onboarding updates.

Consent. By providing your mobile number and agreeing to receive text messages — whether verbally during a phone call, through a signed form, or by opting in online — you consent to receive SMS messages from Havencare at that number. Consent to receive text messages is not a condition of receiving care services or employment with Havencare.

No sharing for marketing purposes. Havencare does not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. This information is used solely to provide the services described above.

Message frequency and fees. Message frequency varies based on your care schedule, caregiver activity, or application status. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out. You may opt out of text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt back in. Reply HELP for assistance, or contact us at (833) 703-4244 or support@havencare.ai.

Carriers. Carriers are not liable for delayed or undelivered messages. Havencare's SMS program is supported in the United States.

We do not sell your personal information. We may share information in the following limited circumstances:

• With caregivers assigned to your care, to the extent necessary to provide services
• With service providers who perform functions on our behalf (e.g., payment processing, scheduling software, SMS/email delivery), under obligations to protect your information and use it only for the purpose we specify
• For legal reasons, if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of Havencare, our clients, or others
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections

We do not share mobile phone numbers or SMS opt-in data with third parties for their own marketing purposes, as described in Section 3.

Our Site may use cookies, analytics tools, and similar technologies to understand how visitors use the Site and to improve its functionality. These technologies may collect information such as browser type, device information, IP address, pages visited, and interactions with the Site. Some of these technologies may be provided by third-party service providers.

You can control cookies through your browser settings; disabling cookies may affect some features of the Site.

Do Not Track. Some browsers offer a “Do Not Track” (“DNT”) setting. Because there is not currently a universally accepted standard for responding to DNT signals, our Site does not currently respond to them.

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Consent records (including verbal consent logs) are retained for the duration of the relationship and for a reasonable period afterward to demonstrate compliance.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of text message or email communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the information in Section 10. These rights may be subject to exceptions and limitations under applicable law.

Havencare's services and Site are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Havencare
Email: support@havencare.ai
Phone: (833) 703-4244
Website: havencare.ai

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and provide any additional notice required by applicable law.